Privacy Policy

What we collect

You give us directly

• Contact details: name, email, phone number.
• Order details: shipping and billing address, products, order number, delivery and return information. Card details are entered on our payment processor’s page — we never see or store your full card number.
• Your vehicle: year, make, model and engine you pick in the fitment check, so we can confirm compatibility and send the right calibration.
• Account and device data: your email for sign-in links, your orders, the serial number of your Monte device, warranty claims.
• Messages: what you write in our contact form, by email, in the chat with the Monte assistant or with our team, and what you say on a call.

Collected automatically

• Technical data: IP address, browser and device type, pages viewed, referring page, approximate location derived from the IP address.
• Cookies and similar storage (see section 5).
• Shop activity linked to your email when you are signed in or have given us your email: for example, adding a product to the cart, starting checkout, applying a promo code, looking up an order, opening the Monte GTR programmer. We use this to help you with your order and support requests.

How we use it

• To take, ship and support your order, process returns and warranty claims, and send order and shipping updates.
• To check that Monte fits your car and to provide the calibration for your engine.
• To answer your questions — by email, chat or phone.
• To sign you in to your account by a one-time email link (no passwords).
• To ask for your feedback on a purchase and to send occasional follow-up emails about it — you can unsubscribe at any time.
• To remind you about a checkout you started but did not finish — only if the “Send me email reminders about this order” box under the email on the checkout page was ticked; untick it and we won’t. You can unsubscribe at any time.
• To keep the Site secure and prevent fraud and abuse.
• To understand how the Site is used and improve it, and to measure our marketing.
• To meet legal, tax and accounting obligations.

Who helps us (service providers)

We share only what each provider needs to do its job for us, under contracts that limit their use of it:

• Payments — our payment processor handles card payments on its own secure page. Pay-later options (such as Affirm or Klarna) are provided by those companies under their own terms and privacy policies.
• Shipping — carriers and shipping-label and tracking services receive your name, address and order contents to deliver your order or a return.
• Email — email delivery services send order updates, sign-in links, replies and follow-up emails.
• Customer support — support and messaging tools our team uses to answer your requests.
• AI assistant — a third-party AI provider generates the assistant’s replies from what you type in the chat; a voice-assistant provider handles calls answered by our AI voice assistant.
• Hosting and security — hosting, content delivery and security providers that run the Site and our systems.
• Analytics — Google Analytics, to understand how the Site is used and how our ads perform. We do not use session-recording tools.
• Affiliate program — when you arrive through a partner link, the affiliate platform records that an order came from that partner (order number and total).
• Embedded videos — YouTube (Google) serves the videos on our pages.

We may also disclose information if required by law, to protect our rights, or as part of a sale or reorganization of the business.

Emails and email tracking

We send these kinds of emails:

• Transactional emails about your orders and account — for example, order confirmations, shipping updates and sign-in links.
• Follow-up emails about a product you bought, including invitations to share feedback or a review.
• Reminders about a checkout you did not finish — up to 5 emails within 30 days, sent to the email you entered on the checkout page while the reminders box was ticked, even if you did not place the order.

To measure delivery and engagement, our emails use pixels and tracked links that record whether an email was delivered and opened, and whether its links were clicked.

Every follow-up email has a one-click unsubscribe link. Unsubscribing stops follow-up and marketing emails; transactional emails needed to fulfill your orders continue. You can also opt out by emailing [email protected].

Cookies and local storage

• Necessary: session and security cookies, your cart, language and currency. The Site doesn’t work without them.
• Preferences: light/dark theme, your saved car, chat history — stored in your browser (local storage).
• Analytics and affiliate: set by Google Analytics and our affiliate platform.

You can delete or block cookies in your browser settings; some features may stop working.

The Monte assistant (AI chat)

The chat on our Site is answered by an AI assistant. What you type is sent to a third-party AI provider to generate a reply and is saved with our support records, so our team can follow up. If you choose “Talk to a person”, your messages and the email you provide are passed to our team. The assistant can make mistakes — for anything important, ask our team. Please don’t share payment card numbers or passwords in the chat.

Phone calls

Calls to our support line may be answered by an AI voice assistant and may be recorded and transcribed for quality and to handle your request. You’ll hear this at the start of the call. The recording and transcript are processed by our voice-assistant provider and saved with our support records.

How long we keep it

• Orders, invoices, returns and warranty records — 7 years, for tax, accounting and warranty purposes.
• Your account — while you use it; ask us and we will delete it, except the order records above.
• Chat, call and support messages — 24 months.
• Shop activity linked to your email — 24 months.
• Checkout reminders stop 30 days after you entered your email; we don’t send them once you place the order.
• Analytics data — under the retention settings of the analytics provider (up to 14 months).

Your choices and rights

You can ask us to access, correct, delete or export your personal information, or to stop using it for marketing. Depending on where you live (for example, in California and other U.S. states, the EU/EEA or the UK), you may have additional rights, including the right to appeal our decision. We will not treat you differently for using these rights. Email [email protected]; we may need to verify your identity.

If you are in the EU/EEA or the UK, we process your personal data on these legal bases: performance of a contract (to fulfill your orders), our legitimate interests (to run, secure and improve our services, and to remind you about a checkout you started — you can opt out on the checkout page or in any reminder) and your consent (for example, for follow-up emails and analytics cookies where consent is required).

International transfers

We are based in the United States and our providers may process data in the U.S. and other countries. Where required, we rely on appropriate safeguards for these transfers.

Security

We use reasonable safeguards: encrypted connections, sign-in links instead of passwords, signed connections between our systems, limited staff access. No system is completely secure.

Children

The Site is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

Changes

We will post updates here with a new date. Significant changes will be highlighted on the Site.

Contact

Summit Motion LLC (Monte Tuning)
Email: [email protected]
Phone: +1 (833) 985-0828