Privacy policy
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Information We Collect
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Personal Information You Provide
When you interact with our Site, we may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping information
- Order and transaction details
- Customer support communications
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Automatically Collected Information
When you visit our Site, we may automatically collect certain information, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Site
- Referring URLs
This information is used for security, analytics, and improving site performance.
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How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Provide customer support and technical assistance
- Communicate order updates and service-related messages
- Improve website functionality and user experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
We do not sell personal data.
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Email Communications & Tracking
We send two types of emails:
- Transactional emails related to your orders and account (for example, order confirmations and shipping updates)
- Review invitations, in which we ask you to share feedback about a product or service you purchased
To measure engagement and improve deliverability, we use pixels and tracking redirects that record whether an email was delivered, opened, and whether its links were clicked.
Every review invitation includes a one-click unsubscribe link. Unsubscribing stops review and marketing emails; transactional emails necessary to fulfill your orders will continue. You may also opt out at any time by emailing [email protected].
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Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality
- Analyze traffic and performance
- Improve marketing effectiveness
You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
We also use pixel- and link-based tracking in emails — see “Email Communications & Tracking” above.
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Third-Party Services
We may share limited information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Website analytics and hosting providers
- Customer communication tools
- Email delivery and engagement analytics providers
- Storage and hosting providers for review photos and videos
These third parties are authorized to use your information only as necessary to perform services on our behalf.
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International Data Transfers
Monte Tuning operates internationally. Your information may be processed or stored in countries outside your country of residence.
We take reasonable steps to ensure appropriate safeguards are in place to protect your data.
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Reviews and User-Generated Content
If you choose to submit a review, you do so voluntarily and consent to our use of the content you provide. Reviews are moderated before they are published.
Published reviews may appear on montetuning.com and may include:
- Your first name and last initial
- Vehicle details
- Review text
- Photos or videos you submit
Photo and video originals are kept only briefly (typically a few days) for processing; optimized versions are retained while the review remains live. To edit or remove your review, contact [email protected].
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Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Review media originals are retained briefly after processing (typically days), while published review content is retained for as long as the review remains live.
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Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing the data we hold about you
- Requesting correction or deletion
- Objecting to or restricting processing
- Requesting data portability
If you are a California resident, the CCPA/CPRA gives you the rights described above, including the right to know and the right to deletion. We do not sell your personal information.
If you are located in the EU or the UK, we process your personal data under the GDPR on the following legal bases: performance of a contract (to fulfill your orders), our legitimate interests (to operate and improve our services), and your consent (for example, when you submit a review or receive review invitations).
To exercise your rights, please contact us using the information below.
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Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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Children’s Privacy
Our Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.
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Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +1 (504) 204-0005
For mailing inquiries, please contact us by email.